Delivered: Online or In Person
Cost: $1,350 a person
Duration: 12 hours
Trainer: Alex Gray

Self-Service reporting and analytics has been the common answer that organisations have been throwing out, on how to get users to use data in the right way. This ended up being delivered with a technical tool first approach, with users going on a training course, then expected to understand how to deliver usable information in the right way.

It is one thing to be given the techniques, it is at another level to workshop the concepts and enable them to be customised to your organisation before trying to implement them.

In this workshop, we will cover:

Why the technology first approach has caused issues
What is the framework needed to implement successful Self-Service
What are the important roles in Self-Service reporting
How to set processes that allow you to gauge successful Self-Service and adapt to change
Who are the right people to bring on the journey
Tips and tricks to maximise your organisations chances for success
Workshop prioritisation sessions
Create your version of a “Centre of Self-Service Excellence”
Create the 7 levels of reporting to match your organisations needs
Break down your implementation approach to the business unit level
Evaluate the KPI’s required for successful Self-Service
Review the portal objects that enable successful Self-Service

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