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FAQs
Booking
What does "BF" stand for?
What doe "GA" stand for?
How do I book a dedicated accessibility seat/space?
How to use the seating map when booking?
What is FLEXi Pricing?
Can I purchase tickets over the phone?
How can I purchase tickets?
Can I purchase a door sales ticket at the actual venue?
How do I know I have successfully chosen a seat?
What happens if I select a ticket or seat but don't complete the order?
Tickets
My name is on all the tickets, will my friend/colleague/family member be able to use this ticket?
What happens if my tickets are lost, stolen or don't arrive?
Payment
What is iTICKET PayPlan?
Can I make an extra payment or pay off my PayPlan earlier?
What is your Transaction Fee?
How can I pay for my tickets?
How does the bank transfer payment option work?
How will the charge show up on my credit card?
Can I get my tickets before I pay?
Refunds
Can I exchange my tickets?
What is iTICKET's refund policy?
Deliveries
I've received my eTickets, do I have to print them?
Can I choose to have physical tickets couriered to me?
Can I choose to pick my tickets up at the venue?
How long does it take to receive my tickets?
Can you notify me when my tickets are sent?
Security
How to close my iTICKET account?
What happens to my personal details once I register with iTICKET?
Does iTICKET store credit card details entered during the payment process?
What security measures does iTICKET implement in its systems?
ePass
What is an ePass?
I can’t find my ePass Ticket
Why do I need to show ID with my ePass?
How do I share an ePass ticket with others?
In the event of a refund being required, who receives the funds on a shared ePass ticket?
I’ve changed my mind! Can I cancel a Ticket Share?
Someone has shared an ePass ticket with me - what do I do?
Do I have to share tickets to the people I am arriving with?
Tickets shared to wrong email address
My friend has lost their invite. Can I resend it?
What happens if my friend does not accept my Ticket Share?